Shipping policy

Delivery Times

We operate on all business days according to the Portuguese calendar.

The delivery time for most orders is 3 business days. However, it depends on current stock availability and the complexity of the request. For items out of stock, personalised pieces, Family Collection items, Typo Collection pieces, fabric or coloured polyester bracelets, some stone-set pieces, or certain ring models (available in multiple sizes), the delivery time is up to 30 business days.

For more information on delivery times, please contact us.

Delivery may take slightly longer during holiday periods.

 

Delivery

During the purchase process on www.omnia.pt
, you will be asked to provide billing and delivery addresses. For security reasons, we do not ship to PO boxes.

It is important that all details are completed accurately to ensure successful delivery.

Orders are shipped from Porto, according to the selected shipping method. Once your order has been dispatched, you will receive an email with shipment details.

For all shipping methods, if a delivery attempt fails due to customer responsibility and the parcel is returned to the sender, the customer will be responsible for all re-shipping costs.

 

Shipping Methods

– CTT

Estimated delivery time is 24 business hours after dispatch. If no one is available to receive the parcel at the delivery address, a notice will be left for collection at the nearest CTT station within the indicated timeframe. It is also possible to collect the parcel at the CTT station without the notice, using the tracking number and valid identification.

– DPD Home Delivery

Includes the Predict service, which allows you to know the delivery day and time and gives you the option to reschedule or select a Pickup point as a new delivery location. You may do this here. Delivery time is 24 business hours after dispatch.

– DPD Pickup

Your order will be delivered to a DPD Pickup point of your choice. You will receive an SMS or email once it is ready for collection. Many Pickup points are open 7 days a week with extended hours. Check the Pickup network here. The parcel will remain available for 10 business days.

DPD Customer Support – 707 452 828

 

Shipping Costs

Shipping costs will be added to the total order amount at checkout, as they depend on parcel weight and destination. Before finalising the order, you may obtain a cost estimate.

Shipping costs do not include customs fees that may be charged in the destination country upon arrival.

Occasionally, free shipping campaigns may apply and will be clearly indicated on the website.

 

Contact

For any inquiries, please contact us at info@omnia.pt
 or by phone at +351 22 537 77 68 (business days from 10am to 12pm and 3pm to 5pm).

 

Company Information

OMNIA is a brand owned by Castro Maia SA.

Castro Maia SA

Rua D. João IV, 399, 4º

4000-302 Porto

VAT Number: 500 059 438

Registered at the Commercial Registry of Porto under No. 500 059 438

INCM Registration: P416187@

Retailer Category

Jewelry

 

Consumer Arbitration Centres

In the event of a dispute, the consumer may contact the following arbitration centre:

Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel: 225 508 349 | 225 029 791
Fax: 225 026 109
Email: cicap@mail.telepac.pt

Web: www.cicap.pt