FAQs

To purchase from the OMNIA online store:

Visit the website.
Choose the products and add them to your cart.
Complete your purchase by filling in your payment and delivery details.
Complete the payment using the available options.
Track your order status using the tracking code.

Done! Your purchase will be delivered quickly and safely.

Registration is not required to make a purchase. You can make a purchase as a guest, filling in only the necessary information for shipping and payment.

However, if you prefer, you can create an account to facilitate future purchases, track orders, and receive exclusive offers. Registration is optional, but it can be helpful for a more personalized experience.

Providing your mobile phone number is not mandatory to complete the purchase, but it may be requested to facilitate communication regarding the status of your order, such as shipping updates or to resolve any delivery-related issues.

The available payment methods are as follows:

Credit or Debit Card – We accept Visa, MasterCard, and others for a quick and secure purchase.
Multibanco Reference – A very popular option in Portugal. By choosing this method, you will receive the reference details to pay at an ATM or through your banking app.
MB Way – You can pay directly with your mobile phone using the MB Way app, if you have your account linked to this service.
Bank Transfer – If you prefer, you can make a transfer to our bank account. You will only need to send proof of payment after making the payment.
PayPal – If you have a PayPal account, you can also use this option to make payments simply and securely.

This way, you don't need a credit card; we have several alternatives to make your purchase convenient!

OMNIA ships orders to mainland Portugal and the islands (Azores and Madeira) , ensuring that all customers within the national territory can receive their products. In addition, we ship to several countries in the European Union , such as Spain, France, Italy, Germany, and others.

If you are planning to ship outside the EU or have questions about international shipping costs, you can always check the shipping options during the checkout process or contact our customer support for more information.

Shipping costs vary depending on the destination and weight of the order. For mainland Portugal , the cost starts from a fixed amount, and there are free shipping options for purchases above a certain value. For the islands (Azores and Madeira) and the European Union , the cost may be higher.

At checkout, you will see the exact shipping cost based on your order.

Delivery times for orders on the OMNIA online store vary depending on the destination:

Mainland Portugal : Orders usually arrive within 2 to 5 business days .
Azores and Madeira : Delivery time can be 3 to 7 business days , depending on the location.
European Union : Delivery times may vary from 5 to 10 business days , depending on the destination country.

These delivery times are estimates and may be affected by factors such as stock availability or logistical conditions. During the purchase process, you can check the exact delivery time for your specific location.

If the ring you purchased doesn't fit you, OMNIA offers a simple exchange process . Here are the steps you should follow:

Please check our Exchange and Return Policy : Exchanges can be made within 15 business days of receiving your order. The product must be in perfect condition , showing no signs of use and in its original packaging.
Contact us : To begin the exchange process, please contact our customer service . You can send an email or call the number available on our website. Please provide your order number and the reason for the exchange.
Receive Shipping Instructions : After contacting us, we will guide you on how to return the product. Normally, the exchange is processed after the product is returned to us. You may need to send the item back via a shipping company that we will indicate.
Choose a Replacement Product : Once the exchange is approved, you can choose another ring or product from the store (if the exchange is for an item of equal or greater value, you may need to pay the difference).
Shipping the Replacement Product : After the product is returned, we will send the new item to your address.

Please remember that return shipping costs may be your responsibility, but in the event of our error (damaged or incorrect product), OMNIA will assume these costs.

Yes, OMNIA parts are guaranteed !

Our parts are manufactured with high-quality materials and undergo rigorous quality control processes; therefore, we offer a 2-year warranty on all products. The warranty covers manufacturing defects and problems caused by production flaws.

However, the warranty does not cover damage caused by misuse, such as drops, exposure to chemicals, or damage caused by abuse.

If your part experiences any problems during the warranty period, simply contact our customer service department , providing your order number and a description of the problem. We will analyze the situation and assist with an exchange or repair, as appropriate.

Rest assured, we're here to make sure you're completely satisfied with your purchase!

Although OMNIA pieces are made with high-quality materials and designed for everyday wear, we do not recommend showering with your necklace . Constant exposure to water, soap, shampoo, creams, and other products can affect the durability and shine of the pieces, and may also cause wear and tear on some materials, such as metals and gemstones.

To ensure your necklace maintains its appearance and lasts longer, we recommend removing it before showering, swimming, or engaging in water-related activities.

If you take good care of your piece, it will stay beautiful and durable for much longer!

We're sorry your cord broke! But don't worry, we're here to help. If your OMNIA cord broke, follow these steps:

Check the Warranty : If the damage occurs within the 2-year warranty period and is a manufacturing defect, repair or replacement will be free of charge. However, if the damage is caused by misuse (such as excessive pulling or contact with chemicals), repair may incur a charge.
Contact Customer Support : Contact our customer support team as soon as possible. Send an email or call, providing your order number and a description of the problem. If possible, send a photo of the damaged wire so we can better assess the situation.
Repair or Replacement : Depending on the assessment, we can offer a repair or even a replacement with an identical product, if the defect is covered by the warranty.
Shipping for Repair : If it is necessary to send the wire for repair, our team will provide all the instructions for shipping and inform you about the costs, in case the repair is not covered by the warranty.

We are available to resolve the situation in the best way possible.

OMNIA pieces are designed and produced in Portugal , with a strong focus on quality and design. We work with high-quality materials, many of which are supplied by local vendors , and our manufacturing processes are carried out by skilled artisans , ensuring the perfection of every detail.

Furthermore, we are strongly committed to maintaining sustainability and ethics at every stage of production. From design to final production, OMNIA seeks to combine innovation and tradition to create unique and durable pieces.

Yes , OMNIA pieces are available in several physical stores throughout the country, especially in large shopping malls and commercial centers. We have a network of physical stores where you can see the pieces in person, try them on, and make personalized purchases.

To find the nearest OMNIA store, simply visit our website or contact our customer service department , who can provide you with the exact location of our stores in Portugal.

Yes, shopping at OMNIA's online store and in its physical stores offers a very similar experience, but with some practical differences.

Advantages of buying online:

Comfort and convenience : You can buy from anywhere, at any time.
More variety : All products in our collection are available, including new releases.
Home delivery : You can choose to receive your order directly at home or at a collection point.

Advantages of shopping in physical stores:

Tactile experience : You can see, touch, and experience the pieces in person.
Personalized service : Our staff can help you find the perfect piece, suggest combinations, and answer any questions.
Immediate pickup : You can leave the store with the item right away, without having to wait for delivery.

Price and Promotions :

Prices are generally the same across both channels. However, some promotions and discounts may be exclusive to the online or physical store, so it's worth checking the offers before buying.

Yes, OMNIA also produces under private label and collaborates with other brands , offering its know-how and experience in the design and manufacture of jewelry and accessories. Our team of designers and artisans works in partnership with other brands to create exclusive, high-quality pieces according to the requested specifications and design concepts.

This service is an extension of our expertise, and ensures that brands that choose OMNIA for the production of their pieces have access to the same high standards of quality and attention to detail that define our own products.