Refund policy

Exchanges

After receiving your order, you have 14 days to request an exchange.

You must send an email to info@omnia.pt
 to receive all instructions.

Personalised items, Family Collection pieces, Typo Collection pieces, and the gift box cannot be exchanged.

In the case of an exchange, the customer is fully responsible for all shipping costs.

 

Right of Withdrawal

The period for exercising the right of withdrawal expires 14 days from the date of receipt of the order.

To exercise your right of withdrawal, you must inform us of your decision using this form.

Returns are not accepted for personalised items, Family Collection pieces, Typo Collection pieces, the gift box, or any shipping costs.

In the event of withdrawal, the customer is fully responsible for all return shipping costs.

 

Warranty

Under legal terms, OMNIA pieces are covered by a 3-year warranty.

The warranty excludes defects resulting from improper or abusive use, normal wear, and the following situations: loss, deterioration, oxidation, inadequate storage or cleaning, incorrect handling, negligence, and accidents.

Signs of wear from daily use and the passage of time are considered normal. Pieces that have been altered by an unauthorised workshop lose warranty coverage.

For warranty purposes, the invoice number or other valid proof of purchase must be provided.

Upon receipt, items should be inspected carefully. Any non-conformities must be reported to OMNIA immediately.

OMNIA provides after-sales assistance for all pieces, except for certain cases such as: the steel ring collection and fabric pieces.

For situations not covered by the warranty, please request the current price list via info@omnia.pt
.

In the case of repairs requiring shipping, the customer is fully responsible for all shipping costs.

 

Contact

For any inquiries, please contact us at info@omnia.pt
 or by phone at +351 22 537 77 68 (business days from 10am to 12pm and 3pm to 5pm).

 

Company Information

OMNIA is a brand owned by Castro Maia SA.

Castro Maia SA
Rua D. João IV, 399, 4º
4000-302 Porto
VAT Number: 500 059 438
Registered at the Commercial Registry of Porto under No. 500 059 438
INCM Registration: P416187@
Retailer Category: Jewellery

 

Consumer Arbitration Centres

In the event of a dispute, the consumer may contact the following arbitration centre:

Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
Tel: 225 508 349 | 225 029 791
Fax: 225 026 109
Email: cicap@mail.telepac.pt

Web: www.cicap.pt